Frequently Asked Questions
Everything you need to know about shopping with EnChroma.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for fashion items?
We offer a 30-day return policy. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund or exchange.
How do I ensure I am selecting the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment dimensions for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your materials sustainably sourced?
At EnChroma, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled polyester, and we are committed to reaching 100% by 2025.
Can I track my package once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.